Gaya APA
Diana, F, T, &, A.
(2001).
TOTAL QUALITY MANAGEMENT
(
Edisi Revisi)
.
Yogyakarta:
C.V ANDI OFFSET.
Gaya MLA
Diana, Fandy, Tjiptono, &, Anastasia.
"TOTAL QUALITY MANAGEMENT".
Edisi Revisi
Yogyakarta:
C.V ANDI OFFSET,
2001.
Text.